Patient experience design: a game changer for healthcare

What is a service safari and how to use it

At Sutherland Labs, we have a range of methodologies that we use to help our clients…

Chatbot empathy: How do we think they feel?

by Simon Herd

Trello x User interviews: Analyzing, synthesizing and sharing results

Conversational UI: 8 insights into smarter chatbot UX

by Philip Say

Are chatbots an important tool when you’re designing smarter customer experiences? Yes. Do they work? Not so much as you’d expect. For chatbots, digital assistants, self-service conversational user…

Big Data: Exploring the difference between foresight and insight.

Eatsa — The future of service is here, in fast food form