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Why Review Management For Retail & Grocery

Why Review Management For Retail & Grocery

Local retail and grocery stores have long had a local advantage. In the past, nearby customers were guaranteed to shop at their…
Go to the profile of Jacob Stroburg
Jacob Stroburg
Google My Business Is Now Google Business Profile Let Us Respond

Google My Business Is Now Google Business Profile Let Us Respond

The Google My Business tool will now be called Google Business Profile. This transition will change the way businesses manage profiles.
Go to the profile of Jacob Stroburg
Jacob Stroburg
Social Media Management Is Not Review Management

Social Media Management Is Not Review Management

The results of review management are well established: from the positive effects of quick responses to solving staffing issues to improving…
Go to the profile of Jacob Stroburg
Jacob Stroburg
24 Hours to Respond Customer Reviews

24 Hours to Respond Customer Reviews

When your company is faced with negative reviews, how long do you have to respond?
Go to the profile of Amanda Greenhoe
Amanda Greenhoe
How Good Does Voice Recognition/Artificial Intelligence Have To Be To Be Useful For Customer…

How Good Does Voice Recognition/Artificial Intelligence Have To Be To Be Useful For Customer…

Next Big Thing In Customer Service? Voice Recognition and Artificial Intelligence?
Go to the profile of Robert Bacal
Robert Bacal
Eleven Pillars Of Radical Customer Service

Eleven Pillars Of Radical Customer Service

A different way of thinking about customer service, customer experience, CX: Join the modern perspective.
Go to the profile of Robert Bacal
Robert Bacal
Creating Remarkable Customer Experiences Through Review Response Management

Creating Remarkable Customer Experiences Through Review Response Management

The Experience Maker Interviews Let Us Respond
Go to the profile of Jacob Stroburg
Jacob Stroburg
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