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THE UX CHAP
Musings from a Startup-Obsessed UX Alchemist & Sharpie Addict
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TRENDING STORIES
Stop Designing F**king Sh!t Experiences! Please.
Stop Designing F**king Sh!t Experiences! Please.
“Your personal opinion of a product, means f**k all! It’s not designed for f**king you! You’re not the one f**king using it!”
Joe Pendlebury
Oct 31, 2017
Product USPs — Make Your Product Page Content Work Harder
Product USPs — Make Your Product Page Content Work Harder
Drawing attention to a product’s USPs is useful in helping customers relate to a product, answering common doubts they may have when buying…
Joe Pendlebury
Apr 7, 2018
UX Style Icons: 15 of the Best Fashion Retail Websites in the World Right Now
UX Style Icons: 15 of the Best Fashion Retail Websites in the World Right Now
Working in the UX Team for one of the UK’s largest fashion retailers, I spend a lot of time looking at ecommerce websites, representing…
Joe Pendlebury
Oct 4, 2017
Why Fashion Retailers Need to Embrace Size Inclusivity
Why Fashion Retailers Need to Embrace Size Inclusivity
Size inclusivity and body confidence are two significant topics that many Fashion Retailers just aren’t taking seriously enough. Well, more…
Joe Pendlebury
Jan 1, 2018
PREVIOUS STORIES
“It’s Primarni, Darling” — 60 Minutes in the World’s Largest Primark
“It’s Primarni, Darling” — 60 Minutes in the World’s Largest Primark
Shell suits, moon boots — even, lime green corduroys for my first school disco. WTF was my Mum thinking?!
Joe Pendlebury
Apr 19, 2019
A Blooming Let Down: The Wilting UX of Online Florists
A Blooming Let Down: The Wilting UX of Online Florists
Why Online Florists Will Suffer This Mother’s Day (and Beyond) Unless They Address Fundamental Shortfalls in Their UX Offering
Joe Pendlebury
Mar 28, 2019
“The ’80s: UX Edition” — A UX-Inspired ‘80s Mixtape
“The ’80s: UX Edition” — A UX-Inspired ‘80s Mixtape
“Members Only” Jackets, Mullets and New Wave
Joe Pendlebury
Jan 23, 2018
Creating Memories Out of Moments
Creating Memories Out of Moments
We live for the moment. But, moments can happen when we least expect it. They can often pass before us, in the blink of an eye.
Joe Pendlebury
Jan 4, 2018
In-Store Technology: The Gift that Keeps on Forgiving
In-Store Technology: The Gift that Keeps on Forgiving
3 sleeps until Christmas. Our shopping centre is chock-a-block. People are everywhere. Scenes comparable to the music video for The…
Joe Pendlebury
Dec 22, 2017
5 “Realistic” Retail Predictions for 2018
5 “Realistic” Retail Predictions for 2018
It’s not even Christmas yet, but the self-declared Retail “aficionados” are already out in full-force, sharing their outrageous predictions…
Joe Pendlebury
Dec 19, 2017
The Mobile Makeup of Instagram’s Beauty Success Stories
The Mobile Makeup of Instagram’s Beauty Success Stories
Social media has a lot to answer for. Thankfully though, it’s the viral nature of user-generated content like “selfies” that has helped to…
Joe Pendlebury
Dec 11, 2017
The 2017 UX Hype Bandwagon. A One-Way Ticket to Nowhere?
The 2017 UX Hype Bandwagon. A One-Way Ticket to Nowhere?
Last call, for retailers boarding the “2017 UX Hype Bandwagon”. Delays, expected. Destination, unknown. Please, mind the gap. Doors…
Joe Pendlebury
Nov 23, 2017
UX, As Told Through Hip Hop
UX, As Told Through Hip Hop
“This is a public service announcement / Sponsored by my missus, and the good folks in the UX community / Fellow UXers, it is with the…
Joe Pendlebury
Nov 23, 2017
3 Quick & Easy Ways to Boost App Ratings
3 Quick & Easy Ways to Boost App Ratings
Ratings and reviews can massively influence whether a user opts to download your app. They can also help you, as an app developer, or…
Joe Pendlebury
Nov 23, 2017
7 Reasons to Idolise the UX of Warby Parker’s iPhone App
7 Reasons to Idolise the UX of Warby Parker’s iPhone App
The Chore of Shopping In-store for Glasses
Joe Pendlebury
Nov 23, 2017
ASOS Case Study: Striving to Deliver a Seamless, Cross-Channel Experience
ASOS Case Study: Striving to Deliver a Seamless, Cross-Channel Experience
Being a pure play, ASOS’ success has been helped by the strength of their cross-channel strategy, and the seamless experience served to…
Joe Pendlebury
Nov 23, 2017
Perfecting the Product Filtering Experience Across Mobile E-Commerce Sites & Apps
Perfecting the Product Filtering Experience Across Mobile E-Commerce Sites & Apps
First things, first — let’s explain the key components of product filtering. Products comprise of “attributes” and “values”.
Joe Pendlebury
Nov 23, 2017
Hearts Don’t Lie: The Importance of ‘Favouriting’ in E-Commerce
Hearts Don’t Lie: The Importance of ‘Favouriting’ in E-Commerce
Simply put, “favouriting” is a method by which you allow the user to add or save a product to a list of favourites. It enables quick access…
Joe Pendlebury
Nov 17, 2017
UX, According to Larry David
UX, According to Larry David
Comedian, and star of US Sitcom, “Curb Your Enthusiasm”; Larry David, is in many respects, representative of many males of a certain age…
Joe Pendlebury
Nov 16, 2017
Grabble — The Power of Simplicity in an App
Grabble — The Power of Simplicity in an App
Every now and again, you discover an app that’s been designed to serve a single purpose, but which does it brilliantly. Say hello to…
Joe Pendlebury
Nov 10, 2017
“Pull-to-Return” — A New App Microinteraction to Consider
“Pull-to-Return” — A New App Microinteraction to Consider
We’ve all seen the “Pull-to-Refresh” action that now appears to be a staple of most apps, which focus around a timeline or news feed of…
Joe Pendlebury
Nov 9, 2017
Striving for a “Zero Defect” Culture in Online Retail
Striving for a “Zero Defect” Culture in Online Retail
It’s been a really productive and insightful first day of talks at the Internet Retailing Expo 2017, with Luxury Fashion retailer…
Joe Pendlebury
Apr 5, 2017
Sephora: Beauty and the CX Beast
Sephora: Beauty and the CX Beast
Parisian powerhouse, Sephora, is worshipped by beauty bloggers and enthusiasts worldwide, and for good reason — they excel at identifying…
Joe Pendlebury
Jan 25, 2017
Why Self-Service Checkouts Suck
Why Self-Service Checkouts Suck
“Unexpected Item in the Bagging Area”. Sound familiar? Annoying isn’t it.
Joe Pendlebury
Jan 25, 2017
The Online Shopping Behaviour of “Hunters” and “Gatherers”
The Online Shopping Behaviour of “Hunters” and “Gatherers”
There are two distinct types of online shoppers — “Hunters” and “Gatherers”. In short, Hunters know exactly what they want to buy, whereas…
Joe Pendlebury
Dec 18, 2015
15 Product Page Optimisation Tips for E-Commerce Apps
15 Product Page Optimisation Tips for E-Commerce Apps
This article aims to provide first-hand insight, hints and tips, regarding a range of techniques that can help drive both better mobile UX…
Joe Pendlebury
Nov 14, 2015
7 Ways to P!$$ Off First-Time App Users & How to Avoid It
7 Ways to P!$$ Off First-Time App Users & How to Avoid It
“First impressions count”. We hear that phrase used time and time again, in various everyday situations. But it’s true — they do indeed…
Joe Pendlebury
Aug 12, 2015
What Does the Future Hold for the ‘Click & Collect’ Delivery Proposition?
What Does the Future Hold for the ‘Click & Collect’ Delivery Proposition?
Speed, convenience, reliability — all reasons we've grown to fall in love with “Click & Collect”. But where does its future lie?
Joe Pendlebury
Jul 21, 2015
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