We had a ‘great’ marketing idea for our business. Then we got this Cease & Desist letter.

Here’s our reply to OpenTable‘s lawyers.

OpenTable is making restaurants buy back their own customers over and over and over again

If you’re a popular restaurant using OpenTable, you’re likely paying them thousands of dollars a year more than they deserve. And I’m going to show you how they’re doing it.

Why Blameless Post-mortems?

We had a minor outage recently: we made a change to our systems and started serving errors to customers. We…

It’s About Tock Time™

Tock is excited to announce the first of its kind digital concierge service — Tock Time. Tock Time features include: The…

Tick, Tock: time’s running out to tackle restaurant no-shows, but Dimmi’s blacklist is not the answer

Tock’s Bridge to the Future — Tock 20

…And Results of Tock’s Diner Survey