Industry Insights

How might newsrooms create an ethical framework around their engagement work, similar to a code of conduct for staff relationships?

Fluffy goals, unmeasurable metrics, and forgotten impacts, oh my! Here's how we're helping newsrooms fix that shit.

We recently hired our 9th full-time employee. The Hearken team is proud to have developed a transparent, collaborative, and well-defined…

Resources, workflow, culture, oh my! There’s a lot between knowing engagement is important and making it happen.

(This post is adapted from a keynote I gave at the Hacks/Hackers Media Party 2015 in Buenos Aires. If listening or watching is more…

When uttered outside of journalism circles, the word “engagement” means something fairly specific involving rings, love, wedding bells…

Say you’re an editor of your city’s main newspaper. Which of these news stories do you think your audience needs most?

Bitch Media just released a one-year study they did to see if using Hearken to engage with their readers would result in more people…

A tested strategy for news media to better serve the public and earn back trust. Break glass, break open processes for unprecedented times.

There are any number of ways to think about the time and energy journalists have to put into engagement work. (Simmering pots, rocks…

The news industry does not have a universal metric to measure the efficacy of engagement. That’s OK. We still have measurable proof.

Hearken-powered content that our news partners make outperforms their other content. In short: we’re in line with Facebook’s latest shift.

January 2018 update: here’s a post explaining what Facebook’s algorithm changes mean for our partners (spoiler: it puts them at an…

Ask anyone working in a newsroom what they think of their audience, and you’ll hear a variety of answers. Over the past couple of years…

I've been obsessed with one particular (and surprisingly provocative) question about the news industry. And so I've been posing it to all…

This past year I found myself sitting at a dinner party with a family friend who is a retired columnist for a Big Respected Newspaper. When…

In 2015, researchers at the University of Iowa published a study finding that legacy newsrooms often embrace technical innovating (social…

This article is the text of a presentation I gave at the Entrepreneurial Journalism Educators Summit at CUNY on July 15, 2016.

Two particular questions have been haunting newsrooms’ strategy conversations, causing severe moral dilemmas and destabilizing the…

I spend the bulk of my waking life thinking about the news industry and audience engagement. And there’s a particularly knotty issue I’ve…