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WorkMatters
Each week, three ideas on the future of work
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Better Feedback: Yardsticks, Experiences, and Takeaways
Better Feedback: Yardsticks, Experiences, and Takeaways
[Week 7, 2020] Delivering feedback is hard. This week: three steps to make it a little bit easier.
Andreas Holmer
Apr 10, 2020
Customer Experience: Systems, Experiments, and Agility
Customer Experience: Systems, Experiments, and Agility
[Week 8, 2020] Your customers’ experiences are ever changing. This week: three ideas for how to future-proof your CX.
Andreas Holmer
Apr 10, 2020
Create Options, Review Quarterly, and Purpose First
Create Options, Review Quarterly, and Purpose First
[Week 24, 2023] Why purpose should dictate order, and other insights.
Andreas Holmer
Aug 28
Why We Sleep: Epidemic Proportions, Hidden Superpowers, and Public Education
Why We Sleep: Epidemic Proportions, Hidden Superpowers, and Public Education
[Week 21, 2020] Why do we sleep? And how does sleep affect work? This week: those answers and more.
Andreas Holmer
Aug 13, 2020
Unconventional Pricing, Freedom Through Writing, and Managing Out of Fear
Unconventional Pricing, Freedom Through Writing, and Managing Out of Fear
[Week 20, 2023] How good writing provides autonomy at work, and other insights.
Andreas Holmer
Aug 10
Inclusive Experimentation, Coaching in Safe Environments, and Gradual Systemic Change
Inclusive Experimentation, Coaching in Safe Environments, and Gradual Systemic Change
[Week 25, 2023] How and why the Enterprise Change Pattern can help us achive enterprise agility.
Andreas Holmer
Sep 4
Hi, I’m Andreas. WorkMatters is my weekly newsletter about the future of work and organization. I’ve been writing since 2018 and this is the public archive. For more, visit my website:
www.andreasholmer.com
Latest
Disruption via Negativa, Key to Happiness, and Organizational Fitness Regimes
Disruption via Negativa, Key to Happiness, and Organizational Fitness Regimes
[Week 27, 2023] Richard Branson’s approach to new market entry, and other insights.
Andreas Holmer
Sep 19
Gartner’s CX Pyramid, Benefits of the 4DWW, and Overlapping Schedules at Happy, Ltd.
Gartner’s CX Pyramid, Benefits of the 4DWW, and Overlapping Schedules at Happy, Ltd.
[Week 25, 2023] How to deconstruct Customer Experience (CX) and other insights.
Andreas Holmer
Sep 10
Ask fewer questions, Teach again and again, and Develop strategic options
Ask fewer questions, Teach again and again, and Develop strategic options
[Week 23, 2023] The key to successful discovery is fewer, better questions, and other insights.
Andreas Holmer
Aug 23
Evolvable scripts, 10 years and 1 hour, and RAPID decision making
Evolvable scripts, 10 years and 1 hour, and RAPID decision making
[Week 21, 2023] How Apple has managed to create such a pervasive customer experience, and other insights.
Andreas Holmer
Aug 13
Positioning for Onliness, Curbing Transparency, and Decentralization-Market Fit
Positioning for Onliness, Curbing Transparency, and Decentralization-Market Fit
[Week 19, 2023] Why businesses should strive to be the only relevant choice for customers, and other insights.
Andreas Holmer
Aug 3
Rising Expectations, Future Colleagues, and Performance Improvements
Rising Expectations, Future Colleagues, and Performance Improvements
[Week 19, 2023] Why we should consider our future colleagues when building organizations, and other insights.
Andreas Holmer
Jul 27
Affiliation Attraction, Dream Managers, and Organizational Infrastructure
Affiliation Attraction, Dream Managers, and Organizational Infrastructure
[Week 18, 2023] Your customers doesn’t care about you; they care about who they become as a result of dealing with you, and other insights.
Andreas Holmer
Jul 17
Aligning Incentives, Being Vulnerable, and Having Purpose
Aligning Incentives, Being Vulnerable, and Having Purpose
[Week 17, 2023] Why professional services firms need a new business model, and other insights.
Andreas Holmer
Jul 12
Anticipating Needs, Avoiding Overcommitment, and Giving Feedback
Anticipating Needs, Avoiding Overcommitment, and Giving Feedback
[Week 16, 2023] Why innovation is as much about anticipation as it is about listening, and other insights.
Andreas Holmer
Jul 3
Time to Value, Low-Skilled Jobs, and Open Organizations
Time to Value, Low-Skilled Jobs, and Open Organizations
[Week 15, 2023] Why it’s important to track Customer-Time-to-Value (CTV) and other insights.
Andreas Holmer
Jun 26
Selling solutions, Assessing performance, and Giving and taking feedback
Selling solutions, Assessing performance, and Giving and taking feedback
[Week 14, 2023] Why it’s imporant to remember that customers buy results, and other insights.
Andreas Holmer
Jun 18
Building innovation systems, Delayering for efficiency, and Learning from past mistakes
Building innovation systems, Delayering for efficiency, and Learning from past mistakes
[Week 13, 2023] Why systems and structures are key to innovation, and other insights.
Andreas Holmer
Jun 12
Codifying Culture, Enabling Innovation, and Reframing Choices
Codifying Culture, Enabling Innovation, and Reframing Choices
[Week 12, 2023] Why it’s so difficult to codify culture, and other insights.
Andreas Holmer
Jun 7
Being Kind, Getting Hired, and Making Money
Being Kind, Getting Hired, and Making Money
[Week 11, 2023] On the difference between being nice and being kind, amongst other things.
Andreas Holmer
May 28
Leading in Uncertainty, Teams and Conflict, and Making an Impact
Leading in Uncertainty, Teams and Conflict, and Making an Impact
[Week 10, 2023] Leaders should turn uncertainty into clarity; teams should embrace conflict; organizations should make the world better.
Andreas Holmer
May 18
True Leadership: From Command and Control to Motivation
True Leadership: From Command and Control to Motivation
[Week 9, 2023] Leaders don’t command or control. They motivate.
Andreas Holmer
May 7
MAQE at TATW2023: Customer Value, Personal Fulfillment, and Company Longevity
MAQE at TATW2023: Customer Value, Personal Fulfillment, and Company Longevity
[Week 8, 2023] Three reasons why a Teal-like company has chosen to adopt the Rendanheyi organizational model.
Andreas Holmer
May 1
Management Continuum, Part 2: More Skill, More Will, and More Trust
Management Continuum, Part 2: More Skill, More Will, and More Trust
[Week 7, 2023] What determines an organization’s approach to management?
Andreas Holmer
Apr 26
Management Continuum, Part 1: from Instruct and Command to Mentor and Direct to Coach and…
Management Continuum, Part 1: from Instruct and Command to Mentor and Direct to Coach and…
[Week 5, 2023] Which style best describes managers in your organization?
Andreas Holmer
Apr 17
Changing Perceptions through Better Habits, Public Commitments, and Frequent Follow-Ups
Changing Perceptions through Better Habits, Public Commitments, and Frequent Follow-Ups
[Week 4, 2023] How and why frequent follow-ups are key to changing the perceptions of others.
Andreas Holmer
Apr 10
Dealing with the Paradox of Single-Threaded Leadership in Role-Based Organizations
Dealing with the Paradox of Single-Threaded Leadership in Role-Based Organizations
[Week 3, 2023] How and why two seemingly opposing design patterns can co-exist.
Andreas Holmer
Apr 4
Google’s Project Oxygen, Part 2: Command, Expertise, and Other Misinterpretations
Google’s Project Oxygen, Part 2: Command, Expertise, and Other Misinterpretations
[Week 2, 2023] How and why you should not misinterpret the findings of Google’s Project Oxygen.
Andreas Holmer
Mar 26
Google’s Project Oxygen, Part 1: From No Managers to Great Managers and Key Behaviors
Google’s Project Oxygen, Part 1: From No Managers to Great Managers and Key Behaviors
[Week 1, 2023] How and why Google identified the makings of great managers
Andreas Holmer
Mar 20
2022 in Review: Normative Ethics, Business Ecosystems, and Future Studies
2022 in Review: Normative Ethics, Business Ecosystems, and Future Studies
The top-3 stories from WorkMatters in 2022.
Andreas Holmer
Mar 13
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