WorkMatters

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Andreas Holmer

Apr 10, 2020

Customer Experience: Systems, Experiments, and Agility

[Week 8, 2020] Your customers’ experiences are ever changing. This week: three ideas for how to future-proof your CX.

Andreas Holmer

Apr 10, 2020

Create Options, Review Quarterly, and Purpose First

[Week 24, 2023] Why purpose should dictate order, and other insights.

Andreas Holmer

Aug 28

Why We Sleep: Epidemic Proportions, Hidden Superpowers, and Public Education

[Week 21, 2020] Why do we sleep? And how does sleep affect work? This week: those answers and more.

Andreas Holmer

Aug 13, 2020

Unconventional Pricing, Freedom Through Writing, and Managing Out of Fear

[Week 20, 2023] How good writing provides autonomy at work, and other insights.

Andreas Holmer

Aug 10

Inclusive Experimentation, Coaching in Safe Environments, and Gradual Systemic Change

[Week 25, 2023] How and why the Enterprise Change Pattern can help us achive enterprise agility.

Andreas Holmer

Sep 4

Hi, I’m Andreas. WorkMatters is my weekly newsletter about the future of work and organization. I’ve been writing since 2018 and this is the public archive. For more, visit my website:

www.andreasholmer.com

Latest

Disruption via Negativa, Key to Happiness, and Organizational Fitness Regimes

[Week 27, 2023] Richard Branson’s approach to new market entry, and other insights.

Andreas Holmer

Sep 19

Gartner’s CX Pyramid, Benefits of the 4DWW, and Overlapping Schedules at Happy, Ltd.

[Week 25, 2023] How to deconstruct Customer Experience (CX) and other insights.

Andreas Holmer

Sep 10

Ask fewer questions, Teach again and again, and Develop strategic options

[Week 23, 2023] The key to successful discovery is fewer, better questions, and other insights.

Andreas Holmer

Aug 23

Evolvable scripts, 10 years and 1 hour, and RAPID decision making

[Week 21, 2023] How Apple has managed to create such a pervasive customer experience, and other insights.

Andreas Holmer

Aug 13

Positioning for Onliness, Curbing Transparency, and Decentralization-Market Fit

[Week 19, 2023] Why businesses should strive to be the only relevant choice for customers, and other insights.

Andreas Holmer

Aug 3

Rising Expectations, Future Colleagues, and Performance Improvements

[Week 19, 2023] Why we should consider our future colleagues when building organizations, and other insights.

Andreas Holmer

Jul 27

Affiliation Attraction, Dream Managers, and Organizational Infrastructure

[Week 18, 2023] Your customers doesn’t care about you; they care about who they become as a result of dealing with you, and other insights.

Andreas Holmer

Jul 17

Aligning Incentives, Being Vulnerable, and Having Purpose

[Week 17, 2023] Why professional services firms need a new business model, and other insights.

Andreas Holmer

Jul 12

Anticipating Needs, Avoiding Overcommitment, and Giving Feedback

[Week 16, 2023] Why innovation is as much about anticipation as it is about listening, and other insights.

Andreas Holmer

Jul 3

Time to Value, Low-Skilled Jobs, and Open Organizations

[Week 15, 2023] Why it’s important to track Customer-Time-to-Value (CTV) and other insights.

Andreas Holmer

Jun 26

Selling solutions, Assessing performance, and Giving and taking feedback

[Week 14, 2023] Why it’s imporant to remember that customers buy results, and other insights.

Andreas Holmer

Jun 18

Building innovation systems, Delayering for efficiency, and Learning from past mistakes

[Week 13, 2023] Why systems and structures are key to innovation, and other insights.

Andreas Holmer

Jun 12

Codifying Culture, Enabling Innovation, and Reframing Choices

[Week 12, 2023] Why it’s so difficult to codify culture, and other insights.

Andreas Holmer

Jun 7

Being Kind, Getting Hired, and Making Money

[Week 11, 2023] On the difference between being nice and being kind, amongst other things.

Andreas Holmer

May 28

Leading in Uncertainty, Teams and Conflict, and Making an Impact

[Week 10, 2023] Leaders should turn uncertainty into clarity; teams should embrace conflict; organizations should make the world better.

Andreas Holmer

May 18

True Leadership: From Command and Control to Motivation

[Week 9, 2023] Leaders don’t command or control. They motivate.

Andreas Holmer

May 7

MAQE at TATW2023: Customer Value, Personal Fulfillment, and Company Longevity

[Week 8, 2023] Three reasons why a Teal-like company has chosen to adopt the Rendanheyi organizational model.

Andreas Holmer

May 1

Management Continuum, Part 2: More Skill, More Will, and More Trust

[Week 7, 2023] What determines an organization’s approach to management?

Andreas Holmer

Apr 26

Management Continuum, Part 1: from Instruct and Command to Mentor and Direct to Coach and…

[Week 5, 2023] Which style best describes managers in your organization?

Andreas Holmer

Apr 17

Changing Perceptions through Better Habits, Public Commitments, and Frequent Follow-Ups

[Week 4, 2023] How and why frequent follow-ups are key to changing the perceptions of others.

Andreas Holmer

Apr 10

Dealing with the Paradox of Single-Threaded Leadership in Role-Based Organizations

[Week 3, 2023] How and why two seemingly opposing design patterns can co-exist.

Andreas Holmer

Apr 4

Google’s Project Oxygen, Part 2: Command, Expertise, and Other Misinterpretations

[Week 2, 2023] How and why you should not misinterpret the findings of Google’s Project Oxygen.

Andreas Holmer

Mar 26

Google’s Project Oxygen, Part 1: From No Managers to Great Managers and Key Behaviors

[Week 1, 2023] How and why Google identified the makings of great managers

Andreas Holmer

Mar 20

2022 in Review: Normative Ethics, Business Ecosystems, and Future Studies

The top-3 stories from WorkMatters in 2022.

Andreas Holmer

Mar 13

Each week, three ideas on the future of work

Better Feedback: Yardsticks, Experiences, and Takeaways

Customer Experience: Systems, Experiments, and Agility

Create Options, Review Quarterly, and Purpose First

Why We Sleep: Epidemic Proportions, Hidden Superpowers, and Public Education

Unconventional Pricing, Freedom Through Writing, and Managing Out of Fear

Inclusive Experimentation, Coaching in Safe Environments, and Gradual Systemic Change

Disruption via Negativa, Key to Happiness, and Organizational Fitness Regimes

Gartner’s CX Pyramid, Benefits of the 4DWW, and Overlapping Schedules at Happy, Ltd.

Ask fewer questions, Teach again and again, and Develop strategic options

Evolvable scripts, 10 years and 1 hour, and RAPID decision making

Positioning for Onliness, Curbing Transparency, and Decentralization-Market Fit

Rising Expectations, Future Colleagues, and Performance Improvements

Affiliation Attraction, Dream Managers, and Organizational Infrastructure

Aligning Incentives, Being Vulnerable, and Having Purpose

Anticipating Needs, Avoiding Overcommitment, and Giving Feedback

Time to Value, Low-Skilled Jobs, and Open Organizations

Selling solutions, Assessing performance, and Giving and taking feedback

Building innovation systems, Delayering for efficiency, and Learning from past mistakes

Codifying Culture, Enabling Innovation, and Reframing Choices

Being Kind, Getting Hired, and Making Money

Leading in Uncertainty, Teams and Conflict, and Making an Impact

True Leadership: From Command and Control to Motivation

MAQE at TATW2023: Customer Value, Personal Fulfillment, and Company Longevity

Management Continuum, Part 2: More Skill, More Will, and More Trust

Management Continuum, Part 1: from Instruct and Command to Mentor and Direct to Coach and…

Changing Perceptions through Better Habits, Public Commitments, and Frequent Follow-Ups

Dealing with the Paradox of Single-Threaded Leadership in Role-Based Organizations

Google’s Project Oxygen, Part 2: Command, Expertise, and Other Misinterpretations

Google’s Project Oxygen, Part 1: From No Managers to Great Managers and Key Behaviors

2022 in Review: Normative Ethics, Business Ecosystems, and Future Studies