Although Walmart is currently the largest retailer in the world, they have still somewhat struggled to compete with Amazon. Today, Walmart announced that they will be moving out of Brazil for the most part. On the other hand, Amazon is expanding in Brazil. The company will…

This post is from our Voices of Customer Experience podcast. Don’t miss out on what’s next in CX and the importance of staging distinctive experiences from Joe Pine. Click here to listen.

Recently, many brick and mortar retailers have been struggling due to an increase in e-commerce competition, and GameStop has shown it is not immune. The retailer has had financial troubles for a while now since online downloads have taken off. It…

HelloFresh, the healthy door-delivered food service company, has announced that customers will now be able to purchase HelloFresh meal kits at supermarkets. According to Heather Haddon of MarketWatch, this move into supermarkets is “the latest sign that makers of the…

In the fast food industry, there is a large shortage of workers. Because of this, fast food restaurants are using robots to get the job done. One fast food company, CaliBurger LLC, has employed a robot named Flippy to cook and flip the burgers and clean…

Some may say that the retail clothing business is struggling, especially the brick and mortar businesses. However, it is now evident that the retail sector is being carried by athleisure — more specifically, retailers Lululemon and Under Armour. Now, “casual”…

Yesterday, Amazon announced its purchase of PillPack, the popular online pharmacy company. This could be huge for Amazon and could completely change the way in which people get their prescriptions. Even though PillPack is a smaller company, the purchase could still mean big…

Airline customer service tends to be hit or miss nowadays. Even some of the world’s biggest airlines still have customer service fails that end up being the buzz story all over social media. AirHelp, a startup company whose goal is to “help passengers around the world…

Uber has applied for a patent with the United States Patent and Trademark Office for a special system that would be able to determine whether a passenger is drunk or not utilizing machine learning capabilities. Uber wants to be able to use this new system to differentiate between users who…

Nowadays, most companies are providing their employees with more flexibility and a better work-life balance. Fitness centers have realized that they can benefit from this new improved work-life balance trend.