Helping Zendesk make zen decks

While presentation slides may not be living rent-free in your mind, you…

The perfect feedback session doesn’t exi —

Structuring feedback sessions like Zendesk’s Content Design…

Extreme makeover: In-product messaging edition

This is the totally true story about how Content Design, Brand, Lifecycle…

Designing a rolling study program

Meetings that actually get sh*t done

Team meetings for cross location collaboration (and fun!)

Champions of _______

The Zendesk Creative team’s journey to writing & designing the “Champions of customer service” campaign

WFP: work from pandemic

Reflections on starting a new job in 2020

A full circle journey: Organizing my first UX Research event as an Intern

A new beginning

TUTORIAL: Pride Portraits in Procreate

Every year, Zendesk takes pride in…well, Pride. We have a committee that helps plan multiple…