The Wellbeing of Future Generations Act calls for a massive step-change in how organisations plan and deliver public services in Wales, whilst technology has fundamentally changed the social…

The #PSDigital conference gave a lot of food for thought around how public services use social media. Ben Black spoke at the event about his Cwmbran hyperlocal site, and I also had a chance to…

Before starting my role at the Wales Audit Office’s Good Practice Exchange, I’d always kept work related tweets separate from my personal account.

The Good Practice Exchange at the Wales Audit Office launched Randomised Coffee Trials for the first time at our Wellbeing Seminar. For the uninitiated, they aim to get random people together to discuss their work. This guide by David Gurteen is a really…

It’s been a while since the Learning from Failure workshop, and my subsequent admission that I haven’t been very good at learning from my own failure. The event took place at the Wales Audit Office, so it was perhaps inevitable that we discussed the…

This year I was fortunate enough to be asked to judge the outstanding approach to innovation category of the Chartered Institute for Housing’s Annual Awards on behalf of Good Practice Wales. I work for a partner organisation in the Good Practice Wales portal…

The Learning from Failure workshop in Cardiff was a bit of an eye-opening session, as it gave us all as participants the scope to look at aspects of our work that are not traditionally discussed. But why not?