As more government services become digital by default, the online section of a service becomes a key part of what people experience when they interact with government. But it’s not the whole service.
Let’s watch our language
As designers in government we prototype, test, learn and start again until our services are simple, clear and fast.
It’s our job as content designers to make sure the words in services make sense to the person reading them. The wrong words can make someone feel confused, and…
I joined Department for Work and Pensions a year ago. One of the things I’ve been focusing on this year is building a strong content design team.
Our first ‘meeting’ was around a table in a London pub, where we agreed we liked the idea…