More efficient prototyping with the GOV.UK prototype kit: step by step (updated January 2024)

Metaphors we sticker by

How I realised the value of mission badge-style stickers for teams… and how your team can make your own.

Naming Teams and Services

I work as a content designer on services for the Department for Work and Pensions. As well as creating content…

Government doesn’t have needs

We need to stop talking about the needs of government; it doesn’t have…

Selling service design to not just stakeholders

The team has to be on board too

Not everything should be digital

Yesterday, I experienced a research session with a group of people whose paper processes were going to be replaced by digital ones. Somebody somewhere has done some hand-waving analysis and decided that this will save time and be more efficient. Because — of course it…

Designing content for services (not channels)

As more government services become digital by default, the online section of a service becomes a key part of what people experience when they interact with government. But it’s not the whole service.

Demystifying the dark art of senior engagement

A different way of thinking about gender ‘diversity’

Today I spent the day in Leeds with a room full of women, discussing what we can do to encourage more women to work in digital and technology roles. It was a conference hosted by the Department for Work and Pensions, and it was full of…