Metaphors we sticker by

How I realised the value of mission badge-style stickers for teams… and how your team can make your own.

Selling service design to not just stakeholders

The team has to be on board too

Not everything should be digital

Yesterday, I experienced a research session with a group of people whose paper processes were going to be replaced by digital ones. Somebody somewhere has done some hand-waving analysis and decided that this will save time and be more efficient. Because — of course it…

Demystifying the dark art of senior engagement

Fighting for transformation

Combatting battle fatigue and staying resilient