As much as some progressive companies love to claim…
I’ve spoken to many companies about their onboarding experiences, and…
“What gets measured gets managed,” said Peter…
In the words of Helen Keller, “Alone we can do so…
Think about a time in your life when you felt most…
If you ask me about the future of customer support, I’ll say it belongs to the companies who view…
Talking about negativity with support professionals is a…
The people in community management are…
Music is regarded as one of the triumphs of human creativity. But…
Unless your product is eyebrow-raisingly…