I have a confession to make. I use the word “confession” liberally here because…
So yesterday i received an email with an invitation from Medium staff.
I must admit that at first I was quite excited, but then I paused for a moment to think about what I could write about and the language I could use.
I’m not trying to shock you when I say that you need to figure out a way to get rid of some of your customers.
I saw this when I worked in wireless: Some customers were literally more trouble (in dollars) than they were worth (in dollars).
Every Tuesday as I walk uphill from one building to another lugging a ten pound bag full of Norton Anthologies I curse my university, and universities in general, for not having made the switch to digital books. The backbreaking weight in my bag really should…
When I heard the term “grudge purchase” recently, it really colored something in for me. All my life, I have worked jobs selling products (insurance, utilities, batteries) that people don't fantasize about owning. People dream about sportscars, iPads, furniture, granite…
