I’m Sorry, That’s Not Accountability

Saying the words “I’m sorry” does not create accountability. It’s the way most of us avoid it…

Direct Empathy

Some folks have the gift of being direct. Some folks tend to be more empathic. Finding a leader with the ability to do both of those…

Is Your Feedback Invisible?

The reason for most feedback — both constructive and complimentary — is obvious. The conversations that your people managers need to be having are right there in the open.

Managers clearly see the need for constructive feedback when a teammate has poor…

How to Have a Great One-on-One Meeting

Are you having weekly one-on-ones with your team? Are you having weekly one-on-ones that…

The Personal Growth Business

What if the deepest purpose of a business is to change the lives of the people who work there, starting with…

Don’t Have Deep Conversations With Your Employees

How to Review a Human Part 4 of 4: Give the Review Away

One of the most important elements of any review conversation is what happens afterwards. Whether it was a conversation about compensation or caring, a difficult conversation or a celebratory one, most reviews die the moment they’re…