Designing Employee Experiences (EX): The next wave of workplace innovation

Social media and a culture of voyeurism

By Chloe Evans

We are increasingly spending more time on voyeuristic apps that allow us into peoples lives and vice versa. But why do people consume other…

Icons: less user friendly than you think

by Andrew Swartz

Icons can be treacherous. The world…

Introducing Santa-as-a-Service (SaaS)

by Gemma Wisdom

’Twas the night before Xmas, when all…

Customer Journeys: Under promise, then over deliver

by Shauna Jin

This seems like a given. Even as a jaded new user of the app-of-the-day, I’m constantly surprised by moments where potentially…

Customer experiences: It’s what you don’t know that counts

by Simon Herd

The rise of big data has driven a lot of change around the boardroom table. It’s longer now, with more laptops on it…

UX and Startups

Startups are idiosyncratic animals. They are nimble and scrappy. They are strapped for time, cash, and everything else. It’s rare to see a startup with User Experience (UX) designers or researchers in the driver’s seat (or even in the car yelling loudly and trying to backseat drive). However, good…

The creative friction of Pokémon Go

Why the game is a meaning-making machine