The Crossroads of Should and Must

This is a story about two roads — Should and Must. It’s a pep talk for anyone who’s chosen Should for far too long — months, years, maybe a lifetime — and feels like it’s…

80 Articles and Books that will Make you a Great Product Manager

From Horowitz to Christensen to Zhuo…

So You Want To Manage A Product?

What no one tells you about the role

Product Manager You Are…

a janitor, essentially.

Me: so i’m thinking of writing something about…

Crafting link underlines on Medium

How hard could it be to draw a horizontal line on the screen? It seems wrangling a few pixels…

A Guerilla Usability Test on Dropbox Photos

Part 1 in a series on reimagining the Dropbox Photos…

Replacing Personas With Characters

Resolving the destructive effects of Personas.

Improve the payment experience with animations

Behind the scenes of Stripe Checkout

Three types of design

People tend to use the word "design" very loosely when talking about product, but it's actually quite important to distinguish between the types of design (and their respective designers) when seeking to understand what someone means by the term in any given context, as well as how they…