Top stories published by Customer Experience and Technology in January of 2018

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Customer Experience and Technology

Top Stories published by Customer Experience and Technology in January of 2018

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2018

January

iTouchVision in Customer Experience and Technology

Jan 30, 2018

Lessons FMCG companies need to learn when it comes to DTC business

Play safe while redirecting your strategy to DIRECT selling!

The struggle of brands connecting to the consumers is not new to the world. Every now and…

Josh Eisner in Customer Experience and Technology

Jan 13, 2018

The Four Cornerstones of Customer Success

It is widely agreed that customer satisfaction and retention rates are two of the most important indicia of the health of a SaaS business. Customer Success (CS) was recently listed by LinkedIn’s Emerging Jobs Report as the fourth fastest growing career in…

Kyle Lasalita in Customer Experience and Technology

Jan 11, 2018

4 Quick Ways To Improve Customer Experience

Is customer centricity just another fluffy business word that consultants use or is…

Margaret Magnarelli in Customer Experience and Technology

Jan 21, 2018

What businesses can learn from the psychology of failed New Year’s resolutions

There’s nearly a 1 in 4 chance you’ve already given up on your good intentions for 2018. But, hey, at least the road to hell…

Justin Thomas in Customer Experience and Technology

Jan 11, 2018

Retain Support Agents

Common reasons for this boil down to burnout, the feeling of ineffectiveness and lack of accomplishment. Failure to successfully prevent these will lead in your support staff to be unhappy, dissatisfied with opportunities for personal growth and eventually want to leave the team altogether.