The pen is mightier than the laptop

Ditch the computer and break out the paper for more effective, interesting, and visually…

User story mapping: Closing the gap between design research & delivery

Looking deeper into biomimicry: how nature inspires design

Effective design takes cues from the animal…

A need for principles in a world gone mad

In uncertain times, clarity around personal values is more important than ever

The road ahead: beyond self-driving

Autonomous vehicles will trigger new services and changes that…

Three “I”s for impactful design research

When organizing your thoughts and findings, consider insights, immersion and impact

The highway and the wilderness: why your professional career is a dying concept

Designing conversations for bots and AI

To advance from thinking machines to feeling machines, designers must understand verbal…

I was a child feminist

It took me 30 years and reflecting back on my roots as a young, unintentional feminist to become a seasoned…

Instructed to Fear: Meeting Refugees Seeking a Home

An outsider’s experience encountering refugees…