Top stories published by The Customer Service Blog By Help Scout in 2018

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Top Stories published by The Customer Service Blog By Help Scout in 2018

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2018

Buzz Usborne in The Customer Service Blog By Help Scout

Jan 18, 2018

(More) Tips for Building Your Sketch UI Library

2 responses

Tim Thyne in The Customer Service Blog By Help Scout

Mar 31, 2018

In SaaS sales, it’s important to play the long game. It’s worth it.

When you’re working on an inside sales team with a high volume of inbound leads in the SMB space, it’s easy to fall into the trap of…

2 responses

Mathew Patterson in The Customer Service Blog By Help Scout

Feb 27, 2018

How MailChimp Bridges the Gap Between Support and Product

In a small SaaS company, deep understanding…

Tim Thyne in The Customer Service Blog By Help Scout

Mar 14, 2018

Sales is customer success — it’s all about being the ultimate guide

In SaaS sales specifically there is a shift happening in what sales does. It’s no longer all about “selling” a prospect. It’s about helping and guiding them to a successful outcome.

1 response

Ashley Greene in The Customer Service Blog By Help Scout

May 8, 2018

Customer Intimacy: How to Maintain It at Scale

The companies that are winning today — the…

Chanita' Christmas in The Customer Service Blog By Help Scout

Aug 1, 2018

How to Foster Inclusivity at Your Company

Think about a time in your life when you felt most…

Leah Knobler in The Customer Service Blog By Help Scout

Aug 31, 2018

Diversity and Inclusion at Help Scout: 2018 Update

Checking boxes can never fully capture the…

2017

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The Customer Service Blog By Help Scout

Tips and advice for building a customer-centric company, investing in support-driven growth, and delivering exceptional customer service.

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