[First published on jitha.me. Check out my previous posts there.]

I stayed at a Taj Hotels property in Delhi a few weeks ago, for a conference. And I was blown away by the customer service there. Thinking…

[This has been cross-posted from my personal blog at jitha.me. Hope you find it useful. You can subscribe to my blog here.]

First published on Medium.

When you encounter a possible confrontation, you look for a strategy to figure a way out. It is said that a best way to dissolve a potentially ugly conflict is to NOT tackle confrontation by an equally opposing force. That results in…

[This has been crossposted from my personal blog, jitha.me. Hope you find it interesting.]

As originally published on the FlexingIt blog here. Republished with permissions.

The freelance economy refers to freelancers, contractors, consultants, temporary workers or independent professionals. The…

First published on Medium.

Crafting a customer experience strategy is something you wish you can sketch with a pencil and erase if it doesn’t go the way you wanted it to. And then you fix it. You figure out a better way. You have to reiterate keeping emotions and…