civiqueso

Calling all blockchain and interaction design aficionados looking to beat the heat next weekend for a cause!

From May 31st-June 1st, I was part of a delegation of technologists from the City of Austin’s new Office of Design and Delivery who had the…

How the City of Austin and Paper Census are Tag Teaming to Transform how the City Uses Knowledge to Serve Residents — Part 2

Lessons learned from building, iterating, and scaling the City of Austin’s capacity for design, technology, and innovation

How we’re building living services that grow and adapt with user needs

How the City of Austin and Paper Census are Tag Teaming to Transform how the City Uses Knowledge to Serve Residents- Part I

Jakob Nielsen, Ph.D., a pioneer in the user experience and research field once wrote:

“I like trying to guess which information is right — the FAQ or the web page. Especially when I’m in a hurry.” — No Austin resident ever.

When Austin residents want to send the City feedback, they can go to Austintexas.gov/contact-us on the current City website and submit…

At the City of Austin, we’re working on a new digital services project. While performing research with residents, we’re also talking and…

Service-oriented language… in three other languages

When working to make a website easier for users, many people think if they make it pretty with more technical bells and whistles, they…

ROTten content

This article is first in a series of three articles written from a technical perspective about the research, evaluation, and prototyping of…

The City of Austin Innovation Office hosted a free Open Government Showcase on December 6, 2017, celebrating government and community, and…