civiqueso

You’ve been warned, right? Don’t put style over substance. Style is nice, but substance is what matters. Framed that way, who could argue…

Working at the intersection of research, service design, transparency, and accessibility, the City of Austin has taken a big step toward a…

The City of Austin’s Office of Design and Delivery’s Service Design Lab addresses and tackles problems such as the community gardens…

We don’t talk about “electric cities” anymore. When will we stop talking about “smart cities”?

By Mateo Clarke & John Clary

Earlier this year we launched the alpha version of the new City of Austin website with a limited number of city services. Why focus on…

Calling all blockchain and interaction design aficionados looking to beat the heat next weekend for a cause!

Lessons learned from building, iterating, and scaling the City of Austin’s capacity for design, technology, and innovation

How we’re building living services that grow and adapt with user needs

Jakob Nielsen, Ph.D., a pioneer in the user experience and research field once wrote:

“I like trying to guess which information is right — the FAQ or the web page. Especially when I’m in a hurry.” — No Austin resident ever.

When Austin residents want to send the City feedback, they can go to Austintexas.gov/contact-us on the current City website and submit…

At the City of Austin, we’re working on a new digital services project. While performing research with residents, we’re also talking and…

Service-oriented language… in three other languages

When working to make a website easier for users, many people think if they make it pretty with more technical bells and whistles, they…