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Data Privacy (Digital Board Game Edition)

Data Privacy (Digital Board Game Edition)

Help us test and improve our new data privacy game
Go to the profile of 787## Design
787## Design
Apr 28, 2020
Re-imagining the City of Austin’s website as physical space

Re-imagining the City of Austin’s website as physical space

Ever pondered what your city’s website would look like in a non-digital format, as a physical object? If you live in Austin, wonder no…
Go to the profile of 787## Design
787## Design
Dec 13, 2019
Stop Designing for Social Good, Start Designing for People

Stop Designing for Social Good, Start Designing for People

You’ve heard this phrase before: “there’s no right answer in creativity.” If I’ve learned anything from minds like Andrew Coyle and…
Go to the profile of Pablo Portilla del Valle
Pablo Portilla del Valle
Dec 6, 2019
Making (government) services accessible — what needs to be considered

Making (government) services accessible — what needs to be considered

What is Accessibility?
Go to the profile of 787## Design
787## Design
Dec 4, 2019
A people-first approach to public procurement: introducing a technology selection toolkit

A people-first approach to public procurement: introducing a technology selection toolkit

Technology procurement is mission-critical for public servants to deliver on their outcomes. Governments buy and contract out a lot of…
Go to the profile of Andrew Do
Andrew Do
Oct 23, 2019
Creating Equitable Pathways to Green Jobs in Austin, TX

Creating Equitable Pathways to Green Jobs in Austin, TX

Austin, Texas is one of the best places in the country to live, but it’s also a city where making ends meet is getting tougher and tougher…
Go to the profile of Daniel Culotta
Daniel Culotta
Oct 11, 2019

Building Better Government: Residents define accessibility in services

Services may be unique, but delivery isn’t
Go to the profile of Annie Szotkowski
Annie Szotkowski
Sep 4, 2019
Critical questions on ‘smart city’ tech: Continuing a conversation from Code for America 2019

Critical questions on ‘smart city’ tech: Continuing a conversation from Code for America 2019

Help us identify issues cities should consider in planning, managing, and evaluating emerging tech projects
Go to the profile of Daniel Honker
Daniel Honker
Sep 4, 2019
Celebrate the people who are supporting our community at the 2019 Civic Futures Awards

Celebrate the people who are supporting our community at the 2019 Civic Futures Awards

We’re extending nominations through September 6th for teams and individuals across Central Texas
Go to the profile of Ben Guhin
Ben Guhin
Aug 27, 2019
Join us for the Civic Futures Summit, Oct 1st-2nd, 2019

Join us for the Civic Futures Summit, Oct 1st-2nd, 2019

We’re bringing together governments and universities to share skills and ideas for the future of state and local government
Go to the profile of Ben Guhin
Ben Guhin
Aug 20, 2019
ISO a team of 4 to help make our safety net a trampoline through digital identity

ISO a team of 4 to help make our safety net a trampoline through digital identity

Do you want to cut through the bureaucratic red tape that constrains our social safety net? Do you want to be on the team that restores…
Go to the profile of Kerry O'Connor
Kerry O'Connor
Aug 2, 2019
Help test the City of Austin’s new website!

Help test the City of Austin’s new website!

We are always looking for Austin residents who are eager to share their experiences.
Go to the profile of Kristin Taylor
Kristin Taylor
Jul 3, 2019
A case for style as substance

A case for style as substance

You’ve been warned, right? Don’t put style over substance. Style is nice, but substance is what matters. Framed that way, who could argue…
Go to the profile of Jeff Knight
Jeff Knight
Apr 18, 2019
You can now send complaints and thanks to the City of Austin’s Office of Police Oversight from…

You can now send complaints and thanks to the City of Austin’s Office of Police Oversight from…

Working at the intersection of research, service design, transparency, and accessibility, the City of Austin has taken a big step toward a…
Go to the profile of Sarah Rigdon
Sarah Rigdon
Mar 27, 2019
Move earth before planting seeds: How Austin’s residents tilled the community garden permit process

Move earth before planting seeds: How Austin’s residents tilled the community garden permit process

The City of Austin’s Office of Design and Delivery’s Service Design Lab addresses and tackles problems such as the community gardens…
Go to the profile of C Luedtke
C Luedtke
Mar 18, 2019
What today’s “smart city” can learn from the “electric city” 100 years ago

What today’s “smart city” can learn from the “electric city” 100 years ago

We don’t talk about “electric cities” anymore. When will we stop talking about “smart cities”?
Go to the profile of Daniel Honker
Daniel Honker
Feb 14, 2019
🛴 Explore Dockless Data with Austin Transportation

🛴 Explore Dockless Data with Austin Transportation

By Mateo Clarke & John Clary
Go to the profile of ATD Data & Technology Services
ATD Data & Technology Services
Jan 14, 2019
The strategy behind our service pages: Focus on the people using them.

The strategy behind our service pages: Focus on the people using them.

Earlier this year we launched the alpha version of the new City of Austin website with a limited number of city services. Why focus on…
Go to the profile of Laura Trujillo
Laura Trujillo
Sep 17, 2018
Details for the Austin Mayor’s Blockchain Challenge

Details for the Austin Mayor’s Blockchain Challenge

Calling all blockchain and interaction design aficionados looking to beat the heat next weekend for a cause!
Go to the profile of Kerry O'Connor
Kerry O'Connor
Jul 20, 2018
5 Fundamentals for Designing an Agile Organization (esp in local government)

5 Fundamentals for Designing an Agile Organization (esp in local government)

Lessons learned from building, iterating, and scaling the City of Austin’s capacity for design, technology, and innovation
Go to the profile of Ben Guhin
Ben Guhin
May 30, 2018
Real Talk: How Austin is Becoming a Smarter City (it’s not about the tech!)

Real Talk: How Austin is Becoming a Smarter City (it’s not about the tech!)

How we’re building living services that grow and adapt with user needs
Go to the profile of Marni Wilhite
Marni Wilhite
May 18, 2018
To PDF, or not to PDF, that is the question

To PDF, or not to PDF, that is the question

Jakob Nielsen, Ph.D., a pioneer in the user experience and research field once wrote:
Go to the profile of Ashlee Harris
Ashlee Harris
May 7, 2018
FAQs: The lost world

FAQs: The lost world

“I like trying to guess which information is right — the FAQ or the web page. Especially when I’m in a hurry.” — No Austin resident ever.
Go to the profile of Laura Trujillo
Laura Trujillo
May 1, 2018
Inside the City’s resident feedback inbox: Why a service-oriented approach matters

Inside the City’s resident feedback inbox: Why a service-oriented approach matters

When Austin residents want to send the City feedback, they can go to Austintexas.gov/contact-us on the current City website and submit…
Go to the profile of Ashlee Harris
Ashlee Harris
Apr 30, 2018
The problem with having too many designers in the kitchen (or government website)

The problem with having too many designers in the kitchen (or government website)

At the City of Austin, we’re working on a new digital services project. While performing research with residents, we’re also talking and…
Go to the profile of Ashlee Harris
Ashlee Harris
Apr 23, 2018
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