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Data Privacy (Digital Board Game Edition)
Data Privacy (Digital Board Game Edition)
Help us test and improve our new data privacy game
787## Design
Apr 28, 2020
Re-imagining the City of Austin’s website as physical space
Re-imagining the City of Austin’s website as physical space
Ever pondered what your city’s website would look like in a non-digital format, as a physical object? If you live in Austin, wonder no…
787## Design
Dec 13, 2019
Stop Designing for Social Good, Start Designing for People
Stop Designing for Social Good, Start Designing for People
You’ve heard this phrase before: “there’s no right answer in creativity.” If I’ve learned anything from minds like Andrew Coyle and…
Pablo Portilla del Valle
Dec 6, 2019
Making (government) services accessible — what needs to be considered
Making (government) services accessible — what needs to be considered
What is Accessibility?
787## Design
Dec 4, 2019
A people-first approach to public procurement: introducing a technology selection toolkit
A people-first approach to public procurement: introducing a technology selection toolkit
Technology procurement is mission-critical for public servants to deliver on their outcomes. Governments buy and contract out a lot of…
Andrew Do
Oct 23, 2019
Creating Equitable Pathways to Green Jobs in Austin, TX
Creating Equitable Pathways to Green Jobs in Austin, TX
Austin, Texas is one of the best places in the country to live, but it’s also a city where making ends meet is getting tougher and tougher…
Daniel Culotta
Oct 11, 2019
Building Better Government: Residents define accessibility in services
Services may be unique, but delivery isn’t
Annie Szotkowski
Sep 4, 2019
Critical questions on ‘smart city’ tech: Continuing a conversation from Code for America 2019
Critical questions on ‘smart city’ tech: Continuing a conversation from Code for America 2019
Help us identify issues cities should consider in planning, managing, and evaluating emerging tech projects
Daniel Honker
Sep 4, 2019
Celebrate the people who are supporting our community at the 2019 Civic Futures Awards
Celebrate the people who are supporting our community at the 2019 Civic Futures Awards
We’re extending nominations through September 6th for teams and individuals across Central Texas
Ben Guhin
Aug 27, 2019
Join us for the Civic Futures Summit, Oct 1st-2nd, 2019
Join us for the Civic Futures Summit, Oct 1st-2nd, 2019
We’re bringing together governments and universities to share skills and ideas for the future of state and local government
Ben Guhin
Aug 20, 2019
ISO a team of 4 to help make our safety net a trampoline through digital identity
ISO a team of 4 to help make our safety net a trampoline through digital identity
Do you want to cut through the bureaucratic red tape that constrains our social safety net? Do you want to be on the team that restores…
Kerry O'Connor
Aug 2, 2019
Help test the City of Austin’s new website!
Help test the City of Austin’s new website!
We are always looking for Austin residents who are eager to share their experiences.
Kristin Taylor
Jul 3, 2019
A case for style as substance
A case for style as substance
You’ve been warned, right? Don’t put style over substance. Style is nice, but substance is what matters. Framed that way, who could argue…
Jeff Knight
Apr 18, 2019
You can now send complaints and thanks to the City of Austin’s Office of Police Oversight from…
You can now send complaints and thanks to the City of Austin’s Office of Police Oversight from…
Working at the intersection of research, service design, transparency, and accessibility, the City of Austin has taken a big step toward a…
Sarah Rigdon
Mar 27, 2019
Move earth before planting seeds: How Austin’s residents tilled the community garden permit process
Move earth before planting seeds: How Austin’s residents tilled the community garden permit process
The City of Austin’s Office of Design and Delivery’s Service Design Lab addresses and tackles problems such as the community gardens…
C Luedtke
Mar 18, 2019
What today’s “smart city” can learn from the “electric city” 100 years ago
What today’s “smart city” can learn from the “electric city” 100 years ago
We don’t talk about “electric cities” anymore. When will we stop talking about “smart cities”?
Daniel Honker
Feb 14, 2019
🛴 Explore Dockless Data with Austin Transportation
🛴 Explore Dockless Data with Austin Transportation
By Mateo Clarke & John Clary
ATD Data & Technology Services
Jan 14, 2019
The strategy behind our service pages: Focus on the people using them.
The strategy behind our service pages: Focus on the people using them.
Earlier this year we launched the alpha version of the new City of Austin website with a limited number of city services. Why focus on…
Laura Trujillo
Sep 17, 2018
Details for the Austin Mayor’s Blockchain Challenge
Details for the Austin Mayor’s Blockchain Challenge
Calling all blockchain and interaction design aficionados looking to beat the heat next weekend for a cause!
Kerry O'Connor
Jul 20, 2018
5 Fundamentals for Designing an Agile Organization (esp in local government)
5 Fundamentals for Designing an Agile Organization (esp in local government)
Lessons learned from building, iterating, and scaling the City of Austin’s capacity for design, technology, and innovation
Ben Guhin
May 30, 2018
Real Talk: How Austin is Becoming a Smarter City (it’s not about the tech!)
Real Talk: How Austin is Becoming a Smarter City (it’s not about the tech!)
How we’re building living services that grow and adapt with user needs
Marni Wilhite
May 18, 2018
To PDF, or not to PDF, that is the question
To PDF, or not to PDF, that is the question
Jakob Nielsen, Ph.D., a pioneer in the user experience and research field once wrote:
Ashlee Harris
May 7, 2018
FAQs: The lost world
FAQs: The lost world
“I like trying to guess which information is right — the FAQ or the web page. Especially when I’m in a hurry.” — No Austin resident ever.
Laura Trujillo
May 1, 2018
Inside the City’s resident feedback inbox: Why a service-oriented approach matters
Inside the City’s resident feedback inbox: Why a service-oriented approach matters
When Austin residents want to send the City feedback, they can go to Austintexas.gov/contact-us on the current City website and submit…
Ashlee Harris
Apr 30, 2018
The problem with having too many designers in the kitchen (or government website)
The problem with having too many designers in the kitchen (or government website)
At the City of Austin, we’re working on a new digital services project. While performing research with residents, we’re also talking and…
Ashlee Harris
Apr 23, 2018
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