The OARS of Communication

Years ago I got involved in delivering a training course called Motivational Interviewing to staff who provide…

The Bitter Truth About Why Leaders Don’t Empower Others

The ability to spread responsibilities is…

What do managers do anyway?

Years ago, I was involved in a management training program for frontline managers and one of the first…

A Three-Part Structure For Effective Delegation

The Truth About Employee Loyalty You Should Know About

Loyal employees are gold. Worship them.

Get Busy GROWing Your People

One of the most popular pieces of advice given to frontline managers is, “have more coaching conversations…

Delegation Makes You a Better Leader, Have You Tried It Already?

Let go and get more time for your…

People, Relationships, and Result

Keeping the right focus

Empathy isn’t always helpful

If you’ve studied effective communication enough or read about emotional intelligence you will know that the…

Leading from the front isn’t optional

A long time ago I worked in a major retail store as a Produce Assistant. I was part of a team…