Archive of stories published by Design Intelligence

How to fake eye contact during video chats (and why it’s important)

On a recent round of customer interviews, we hosted GoToMeeting sessions from the comfort of our team room instead of trekking around the country or renting out a creepy room with two-way mirrors. Video chat…


The importance of observation

A couple of years ago, Tommi Moilanen and I published this post on Moment’s blog, reflecting on a three-day ethnographic observation around New York. In advance of the workshop I’ll be delivering with Christina Noonan at Interaction 17, I’m re-sharing this as an example of

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